{"page":{"id":"01M5JPRPH235K05MEDRB375JGK","name":"Mergify Status Page","url":"https://status.mergify.com/","updated_at":"2026-10-28T17:41:45Z"},"incidents":[{"id":"01M5Z9WVX3PN3H43AZW3375Z0Q","name":"Some pull requests wrongly asked to be rebased manually","status":"resolved","created_at":"2026-10-27T18:27:54Z","updated_at":"2026-10-28T17:41:45Z","resolved_at":"2026-10-28T17:41:45Z","impact":"minor","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M61SN2N0MCDHJYH222DV9FVX","body":"This incident is resolved. We released a fix, and since 17:15 UTC pull requests that rebase cleanly are no longer asked to be rebased manually. A pull request refused before 17:15 UTC stays blocked until its rule runs again: remove and re-add its queue label, or comment \"@Mergifyio refresh\" on it.","created_at":"2026-10-28T17:41:45Z","display_at":"2026-10-28T17:41:45Z","incident_id":"01M5Z9WVX3PN3H43AZW3375Z0Q","status":"resolved","updated_at":"2026-10-28T17:41:45Z"},{"id":"01M61J0VQQRJ7CGMEQ14DWDV4Y","body":"Since our first fix yesterday at 16:53 UTC, most pull requests are no longer affected: only a few have been wrongly refused today. The cause is still a change in GitHub's behavior, which GitHub has not corrected yet, so we are keeping this incident open and are still preparing a best-effort fix on our side in case they don't. A pull request refused earlier stays blocked until its rule runs again. Removing and re-adding its queue label does it. If the rule isn't triggered by a label, add or remove any label on the pull request, then comment \"@Mergifyio refresh\". Next update by 09:00 UTC tomorrow.","created_at":"2026-10-28T15:28:23Z","display_at":"2026-10-28T15:28:23Z","incident_id":"01M5Z9WVX3PN3H43AZW3375Z0Q","status":"monitoring","updated_at":"2026-10-28T15:28:23Z"},{"id":"01M60XFEAE5TA7M66GDBSC1KFH","body":"Some pull requests using the rebase merge method are still refused with \"Pull request must be rebased manually\" although they have no conflict. This comes from a change in GitHub's behavior: right after a commit lands on the base branch, GitHub can report pull requests as not rebaseable for a while, even when they rebase cleanly, and Mergify relies on that information. We are in contact with GitHub about it, and we are preparing a best-effort fix on our side in case GitHub does not correct it. In the meantime, an affected pull request can be unblocked by re-triggering the rule that queues or merges it, for example by removing and re-adding its queue label. If the rule isn't triggered by a label, add or remove any label on the pull request, then comment \"@Mergifyio refresh\". Next update by 16:00 UTC.","created_at":"2026-10-28T09:29:21Z","display_at":"2026-10-28T09:29:21Z","incident_id":"01M5Z9WVX3PN3H43AZW3375Z0Q","status":"identified","updated_at":"2026-10-28T09:29:21Z"},{"id":"01M5Z9WVX30V1S7QQNXZGHQM7R","body":"Since October 26, some pull requests using the rebase merge method are refused by the merge queue or by the merge action with the message \"Pull request must be rebased manually\", even though they have no conflict. We have deployed a first fix: pull requests are no longer removed from the queue when the base branch moves. Until the remaining part is fixed, an affected pull request can be unblocked by re-triggering the rule that queues or merges it, for example by removing and re-adding its queue label. If the rule isn't triggered by a label, add or remove any label on the pull request, then comment \"@Mergifyio refresh\". Next update by 09:00 UTC tomorrow.","created_at":"2026-10-27T18:27:54Z","display_at":"2026-10-27T18:27:54Z","incident_id":"01M5Z9WVX3PN3H43AZW3375Z0Q","status":"identified","updated_at":"2026-10-27T18:27:54Z"}]},{"id":"01M5KS4Q9K1R8RKNW9CP8Q7A3P","name":"Delayed CI Insights and Test Engine results","status":"resolved","created_at":"2026-10-23T07:03:27Z","updated_at":"2026-10-23T10:51:32Z","resolved_at":"2026-10-23T10:51:31Z","impact":"minor","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5M66B2DF27HASZ1X6GD2X1Q","body":"This incident is resolved. The test results uploaded between 00:00 and 07:23 UTC today have been reprocessed and are now available in CI Insights and Test Engine, and new results have been processed normally since 07:23 UTC.\n\nYou do not need to re-run your CI or re-upload anything. Merge queue and other Mergify features were not affected.\n\nWe apologize for the delay in your test results.","created_at":"2026-10-23T10:51:32Z","display_at":"2026-10-23T10:51:31Z","incident_id":"01M5KS4Q9K1R8RKNW9CP8Q7A3P","status":"resolved","updated_at":"2026-10-23T10:51:32Z"},{"id":"01M5M4SY6F7XEETKY89A8MSZDT","body":"Reprocessing of the test results uploaded between 00:00 and 07:23 UTC is still in progress. Results from that window keep appearing in CI Insights and Test Engine as it goes through.\n\nNew test results are processed as usual, and you do not need to re-run your CI or re-upload anything. Merge queue and other Mergify features were not affected.","created_at":"2026-10-23T10:27:17Z","display_at":"2026-10-23T10:27:16Z","incident_id":"01M5KS4Q9K1R8RKNW9CP8Q7A3P","status":"monitoring","updated_at":"2026-10-23T10:51:32Z"},{"id":"01M5M0A3C0Q1YX0PRK1BCN4D7A","body":"We are now reprocessing the test results uploaded between 00:00 and 07:23 UTC. They will appear in CI Insights and Test Engine as the reprocessing goes through.\n\nNew test results are still processed as usual. You do not need to re-run your CI or re-upload anything.\n\nMerge queue and other Mergify features were not affected.","created_at":"2026-10-23T09:08:44Z","display_at":"2026-10-23T09:08:43Z","incident_id":"01M5KS4Q9K1R8RKNW9CP8Q7A3P","status":"monitoring","updated_at":"2026-10-23T10:51:32Z"},{"id":"01M5KTE3GVE7P4X1CDY8W0FGPJ","body":"New test results are being processed again since 07:23 UTC, and CI Insights and Test Engine are catching up on uploads that were waiting.\n\nTest results uploaded between 00:00 and 07:23 UTC may still be missing. We kept those uploads and are working on reprocessing them, so they will show up later today. You do not need to re-run your CI or re-upload anything.\n\nMerge queue and other Mergify features were not affected.","created_at":"2026-10-23T07:26:04Z","display_at":"2026-10-23T07:26:02Z","incident_id":"01M5KS4Q9K1R8RKNW9CP8Q7A3P","status":"monitoring","updated_at":"2026-10-23T10:51:32Z"},{"id":"01M5KS4Q9K62R5CK7CF43DC5WP","body":"Test results uploaded since 00:00 UTC today are not showing up in CI Insights and Test Engine. Uploads are being kept and will be processed once the issue is fixed. Merge queue and other Mergify features are not affected.\n\nWe have identified where the failure comes from and are working on a fix.","created_at":"2026-10-23T07:03:27Z","display_at":"2026-10-23T07:03:26Z","incident_id":"01M5KS4Q9K1R8RKNW9CP8Q7A3P","status":"investigating","updated_at":"2026-10-23T10:51:32Z"}]},{"id":"01M5JPS10XVWY0SFYE4KA729EJ","name":"Dashboard connection issue and engine slowdown","status":"resolved","created_at":"2026-10-22T21:02:52Z","updated_at":"2026-10-23T10:08:38Z","resolved_at":"2023-10-16T19:22:29Z","impact":"minor","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS10XMWS4KN0F2C2D24H0","body":"This incident has been resolved.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-10-16T19:22:29Z","incident_id":"01M5JPS10XVWY0SFYE4KA729EJ","status":"resolved","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS10XS79CEY9PXXQDX9DZ","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-10-16T17:22:46Z","incident_id":"01M5JPS10XVWY0SFYE4KA729EJ","status":"monitoring","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS10XKYZ1R6GHX43G7J4M","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-10-16T17:06:07Z","incident_id":"01M5JPS10XVWY0SFYE4KA729EJ","status":"identified","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS10XDPDRBC0QRFDHZRFY","body":"The dashboard may not be accessible. We're currently investigating the issue, and will provide an update soon.","created_at":"2026-10-22T21:02:52Z","display_at":"2023-10-16T16:09:42Z","incident_id":"01M5JPS10XVWY0SFYE4KA729EJ","status":"investigating","updated_at":"2026-10-23T10:08:38Z"}]},{"id":"01M5JPS1AQE83Z292756HYZGS6","name":"Dashboard connection issue and engine slowdown","status":"resolved","created_at":"2026-10-22T21:02:53Z","updated_at":"2026-10-23T10:08:38Z","resolved_at":"2023-10-13T16:55:13Z","impact":"minor","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS1AQ6H1RM2QYTXFE130S","body":"This incident has been resolved.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-10-13T16:55:13Z","incident_id":"01M5JPS1AQE83Z292756HYZGS6","status":"resolved","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS1AQ5N2MMH9P3V9DQNBK","body":"An abnormal load on our web servers has slowed our dashboard and engine. We increase to some limits to absorb it. The dashboard is working again and the engine is processing events at a normal rate. We still continue to monitor the situation.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-10-13T16:18:42Z","incident_id":"01M5JPS1AQE83Z292756HYZGS6","status":"monitoring","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS1AQFSHF30CDMHWFHVVM","body":"We are continuing to investigate this issue.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-10-13T15:20:53Z","incident_id":"01M5JPS1AQE83Z292756HYZGS6","status":"investigating","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS1AQ7PQZ0FCKEEV5Y7VW","body":"We are continuing to investigate this issue.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-10-13T15:19:57Z","incident_id":"01M5JPS1AQE83Z292756HYZGS6","status":"investigating","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS1AQKZGRWKT48RKX4F1H","body":"The dashboard may not be accessible. We're currently investigating the issue, and will provide an update soon.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-10-13T15:18:52Z","incident_id":"01M5JPS1AQE83Z292756HYZGS6","status":"investigating","updated_at":"2026-10-23T10:08:38Z"}]},{"id":"01M5JPS1PKE6T8R66VC40DN33V","name":"Login to dashboard failure","status":"resolved","created_at":"2026-10-22T21:02:53Z","updated_at":"2026-10-23T10:08:38Z","resolved_at":"2023-09-12T13:20:53Z","impact":"major","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS1PKF8CQW8Q92TMXJV1P","body":"This incident has been resolved and everything now works as usual.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-09-12T13:20:53Z","incident_id":"01M5JPS1PKE6T8R66VC40DN33V","status":"resolved","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS1PK51ZM66WCW6X9GR4X","body":"We've identified and solved the issue, we are now monitoring. Everything should be back to normal.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-09-12T13:13:51Z","incident_id":"01M5JPS1PKE6T8R66VC40DN33V","status":"monitoring","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS1PKYRSK9X5HRHA0QW2Q","body":"We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-09-12T13:12:49Z","incident_id":"01M5JPS1PKE6T8R66VC40DN33V","status":"monitoring","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS1PK7YN7DZGE43410477","body":"We've identified and solved the issue, we are now monitoring. Everything should be back to normal.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-09-12T13:10:46Z","incident_id":"01M5JPS1PKE6T8R66VC40DN33V","status":"monitoring","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS1PKAQXWEM75ZZNF3P95","body":"We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. If you are already logged in, we suggest you to not logout to not be impacted by this issue.","created_at":"2026-10-22T21:02:53Z","display_at":"2023-09-12T13:05:55Z","incident_id":"01M5JPS1PKE6T8R66VC40DN33V","status":"investigating","updated_at":"2026-10-23T10:08:38Z"}]},{"id":"01M5JPS2158ZQK1PBMECNEDT9D","name":"merge queue unexpectedly unqueue pull requests or temporary stuck","status":"resolved","created_at":"2026-10-22T21:02:53Z","updated_at":"2026-10-23T10:08:38Z","resolved_at":"2023-07-31T18:32:55Z","impact":"minor","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS215H9SD18PKME8CB62T","body":"All timestamps are in UTC\n\n**2023-07-31 11:53,** first support case about the merge-queue unexpectedly dequeued a pull request with the message: `Base does not exist`. We started the investigation.\n\n**2023-07-31 14:53,** We opened an internal incident as our monitoring alerted us about an increasing number of unexpected GitHub API status codes while Mergify created or deleted draft pull requests.\n\n**2023-07-31 15:12,** We understood that the Git branches we create and the changes we make on them, with the GitHub Git Database API, are not instantly visible by GitHub Repository and Pulls API. API call of Git manipulation succeeds, but when you get the Git resources you just created, GitHub returns that they do not exist.\n\nThe issue was causing unexpected failures in many different code paths. That could result for customers into two visible issues:\n\n• pull requests wrongly dequeued with one of these error messages:\n\n  • `No commits between XXXX and YYYY`\n\n  • `Base does not exist`\n\n• merge queue stuck at step: `This queue is waiting for a batch to fill up.`\n\nWe decided to implement in different code paths a retry mechanism when this issue occurred.\n\n**2023-07-31 14:50,** Our first change to mitigate the issue lands in production and continue the monitoring closely\n\n**2023-07-31 14:53,** We enabled some full HTTP request/response logging to gather material for GitHub support.\n\n**2023-07-31 15:12,** We decide to make the incident public\n\n**2023-07-31 15:34,** We deploy a second code change to improve the mitigation\n\n**2023-07-31 15:49,** We escalated the issue to GitHub support as we have enough materials to show the API breakage.\n\n**2023-07-31 16:25,** We extracted stats about the number of customers and pull requests impacted. We found that GitHub API started to report as non-existing existing Git resources on 2023-07-27 at 14:14:10 UTC for some accounts. We discovered later it was the date of the previous GitHub Pull Request API incident \u003chttps://www.githubstatus.com/incidents/l59z35rhzdky\u003e.\n\n**2023-07-31 17:34,** A third change is deployed to readjust the retrying strategy. Mergify was always able to succeed in detecting and retrying when the issue occurred.\n\n**2023-08-01 07:15,** A new change is deployed to cover a new code path where the issue occurs.\n\n**2023-08-01 09:51,** GitHub support answered our support ticket and acknowledged the GitHub API behavior changed and escalated to the engineering team\n\n**2023-08-01 16:53,** GitHub fixed the issue; we asked for more details and why the GitHub status page didn’t get updated\n\n**2023-08-02 09:36,** GitHub communicates more details about the API behavior change issue:\n\n\u003e A feature flag related to spoke caching was turn on earlier that causes replication lag. Following reports of 404 errors occurring for newly created refs, the change was reversed.\n\n**023-08-02 10:53,** GitHub confirms this incident will be part of their next availability report\n\n\u003e Thanks for the feedback --I'd pass those on to the relevant team. Hopefully it gets published in the monthly published [availability report](https://github.blog/?s=availability).","created_at":"2026-10-22T21:02:54Z","display_at":"2023-08-02T10:33:20Z","incident_id":"01M5JPS2158ZQK1PBMECNEDT9D","status":"resolved","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS215J7JMXRXS9VVFXG3X","body":"This incident has been resolved, and the workaround work as expected. We are still waiting for GitHub support to get more information about these API behavior changes we have observed.","created_at":"2026-10-22T21:02:54Z","display_at":"2023-07-31T18:32:55Z","incident_id":"01M5JPS2158ZQK1PBMECNEDT9D","status":"resolved","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS215C41C81CKCX42G8TH","body":"We added a way to mitigate those API change from GitHub and are monitoring that everything works as intended.","created_at":"2026-10-22T21:02:54Z","display_at":"2023-07-31T17:50:17Z","incident_id":"01M5JPS2158ZQK1PBMECNEDT9D","status":"monitoring","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS215B5AEFSK3007ZTHFE","body":"We added a way to mitigate those API change from GitHub and are monitoring that everything works as intended.","created_at":"2026-10-22T21:02:54Z","display_at":"2023-07-31T16:34:32Z","incident_id":"01M5JPS2158ZQK1PBMECNEDT9D","status":"monitoring","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS215Y1GTPXF1F0HPSK3F","body":"We added a way to mitigate those API change from GitHub and are monitoring that everything works as intended.","created_at":"2026-10-22T21:02:54Z","display_at":"2023-07-31T16:31:41Z","incident_id":"01M5JPS2158ZQK1PBMECNEDT9D","status":"monitoring","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS215ZE06059F8C17N0PR","body":"The merge queue unexpectedly unqueue some pull requests or get stuck due to recent changes in the GitHub API behavior. We are working on a mitigation.","created_at":"2026-10-22T21:02:54Z","display_at":"2023-07-31T15:12:29Z","incident_id":"01M5JPS2158ZQK1PBMECNEDT9D","status":"identified","updated_at":"2026-10-23T10:08:38Z"}]},{"id":"01M5JPS2FAR0YV42EK3TZPTG25","name":"Mergify Dashboard outage","status":"resolved","created_at":"2026-10-22T21:02:54Z","updated_at":"2026-10-23T10:08:38Z","resolved_at":"2023-07-19T08:18:45Z","impact":"none","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS2FA1G849PBBYZE6G7X5","body":"We've solved the issue, everything is back to its usual functioning state.","created_at":"2026-10-22T21:02:54Z","display_at":"2023-07-19T08:18:45Z","incident_id":"01M5JPS2FAR0YV42EK3TZPTG25","status":"resolved","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS2FAATSX9C3T4JBVHZQJ","body":"We've spotted that something has gone wrong. Only a small set of users are impacted. We're currently fixing the issue, and will provide an update soon.","created_at":"2026-10-22T21:02:54Z","display_at":"2023-07-19T07:57:28Z","incident_id":"01M5JPS2FAR0YV42EK3TZPTG25","status":"identified","updated_at":"2026-10-23T10:08:38Z"},{"id":"01M5JPS2FAQ855MPS52M38Z6NQ","body":"Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.","created_at":"2026-10-22T21:02:54Z","display_at":"2023-07-19T07:24:51Z","incident_id":"01M5JPS2FAR0YV42EK3TZPTG25","status":"identified","updated_at":"2026-10-23T10:08:38Z"}]},{"id":"01M5JPS32C1HA3SQ1YBJJBZSGW","name":"Dashboard unavailable","status":"resolved","created_at":"2026-10-22T21:02:55Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2023-06-23T15:10:58Z","impact":"critical","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS32C6RFJTX750RKGA80X","body":"We think the impact from the issue is over.","created_at":"2026-10-22T21:02:55Z","display_at":"2023-06-23T15:10:58Z","incident_id":"01M5JPS32C1HA3SQ1YBJJBZSGW","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS32CHF3B7DG7RHKWN91T","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-10-22T21:02:55Z","display_at":"2023-06-23T14:09:19Z","incident_id":"01M5JPS32C1HA3SQ1YBJJBZSGW","status":"identified","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS32CVE5YZNHSSK1CHMRZ","body":"We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.","created_at":"2026-10-22T21:02:55Z","display_at":"2023-06-23T13:48:03Z","incident_id":"01M5JPS32C1HA3SQ1YBJJBZSGW","status":"investigating","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS3A7QG6ZT68ZZFZ0NKM4","name":"Dashboard slowdown","status":"resolved","created_at":"2026-10-22T21:02:55Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2023-04-12T09:38:10Z","impact":"minor","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS3A7ZSB3MH71AR5JEKXH","body":"This incident has been resolved.","created_at":"2026-10-22T21:02:55Z","display_at":"2023-04-12T09:38:10Z","incident_id":"01M5JPS3A7QG6ZT68ZZFZ0NKM4","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS3A7M8CJY98CEGGKMZ3A","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-10-22T21:02:55Z","display_at":"2023-04-12T09:01:56Z","incident_id":"01M5JPS3A7QG6ZT68ZZFZ0NKM4","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS3A7F18V6MF9FTZ4HA7Q","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-10-22T21:02:55Z","display_at":"2023-04-12T09:01:28Z","incident_id":"01M5JPS3A7QG6ZT68ZZFZ0NKM4","status":"identified","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS3A729QPJQPYRSDRKG07","body":"The dashboard is slow at displaying the merge queue. We are investigating.","created_at":"2026-10-22T21:02:55Z","display_at":"2023-04-12T08:15:07Z","incident_id":"01M5JPS3A7QG6ZT68ZZFZ0NKM4","status":"investigating","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS3K8MMVB8A4ZRRJ1SPJV","name":"Dashboard and Engine unreachable","status":"resolved","created_at":"2026-10-22T21:02:55Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2023-03-24T14:30:00Z","impact":"none","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS3K83S7MSG48EKYDBQ77","body":"A change made the dashboard and engine unreachable from 2:10 PM to 2:15 PM. Everything works has expected.","created_at":"2026-10-22T21:02:55Z","display_at":"2023-03-24T14:30:00Z","incident_id":"01M5JPS3K8MMVB8A4ZRRJ1SPJV","status":"resolved","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS422SVWPDB05EMCAKAW1","name":"Dashboard login was not working","status":"resolved","created_at":"2026-10-22T21:02:56Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2023-03-06T07:30:00Z","impact":"none","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS422KN7A63QJ91FZE1PX","body":"Our authentification service failed to handle authentication requests due to third-party integration issues. We Worked around the issue and escalated the issue to our third-party provider.","created_at":"2026-10-22T21:02:56Z","display_at":"2023-03-06T07:30:00Z","incident_id":"01M5JPS422SVWPDB05EMCAKAW1","status":"resolved","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS458MX97KY99AJ695K1H","name":"Dashboard login issue","status":"resolved","created_at":"2026-10-22T21:02:56Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2023-02-08T19:20:22Z","impact":"none","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS458D8MZ081RS8BYPG9F","body":"This incident has been resolved.","created_at":"2026-10-22T21:02:56Z","display_at":"2023-02-08T19:20:22Z","incident_id":"01M5JPS458MX97KY99AJ695K1H","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS458068QBS70721R0YYF","body":"The issue is solved, and the dashboard authentication is working again.","created_at":"2026-10-22T21:02:56Z","display_at":"2023-02-08T18:56:04Z","incident_id":"01M5JPS458MX97KY99AJ695K1H","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS4587N74K9Y9HDH6GFM0","body":"We are continuing to work on a fix for this issue.","created_at":"2026-10-22T21:02:56Z","display_at":"2023-02-08T18:19:29Z","incident_id":"01M5JPS458MX97KY99AJ695K1H","status":"identified","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS458JKQZ9K7HQ5VNQ0SA","body":"Mergify dashboard login may not work.","created_at":"2026-10-22T21:02:56Z","display_at":"2023-02-08T18:17:03Z","incident_id":"01M5JPS458MX97KY99AJ695K1H","status":"identified","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS4E9PPRDRHX2W0DCKRHS","name":"Dashboard is unreachable","status":"resolved","created_at":"2026-10-22T21:02:56Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2023-01-25T19:50:32Z","impact":"major","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS4E9J8M5JV9YMJJ95VE4","body":"This incident has been resolved.","created_at":"2026-10-22T21:02:56Z","display_at":"2023-01-25T19:50:32Z","incident_id":"01M5JPS4E9PPRDRHX2W0DCKRHS","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS4E9S0T5WGERNQPG4467","body":"A fix has been implemented.","created_at":"2026-10-22T21:02:56Z","display_at":"2023-01-25T18:17:34Z","incident_id":"01M5JPS4E9PPRDRHX2W0DCKRHS","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS4E9WM42MXNVFJ92JC30","body":"We are continuing to work on a fix for this issue.","created_at":"2026-10-22T21:02:56Z","display_at":"2023-01-25T16:46:11Z","incident_id":"01M5JPS4E9PPRDRHX2W0DCKRHS","status":"identified","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS4E9NC1TQEW91M9M5PWX","body":"We've spotted that something has gone wrong. We've identified the issue and will provide an update soon.","created_at":"2026-10-22T21:02:56Z","display_at":"2023-01-25T16:44:05Z","incident_id":"01M5JPS4E9PPRDRHX2W0DCKRHS","status":"identified","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS4R22CH3E97XY9E0KHWA","name":"Dashboard issues","status":"resolved","created_at":"2026-10-22T21:02:56Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2022-09-16T15:56:45Z","impact":"none","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS4R24ZYDN78H5Y0D2PNV","body":"We think the impact from the issue is over.","created_at":"2026-10-22T21:02:56Z","display_at":"2022-09-16T15:56:45Z","incident_id":"01M5JPS4R22CH3E97XY9E0KHWA","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS4R2X135X0F99NTNHX2G","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-10-22T21:02:56Z","display_at":"2022-09-16T15:38:08Z","incident_id":"01M5JPS4R22CH3E97XY9E0KHWA","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS4R2YPM7VNCGNDPSFMW4","body":"We've spotted that the dashboard cannot always load the repositories list. We're currently investigating the issue, and will provide an update soon.","created_at":"2026-10-22T21:02:56Z","display_at":"2022-09-16T13:49:10Z","incident_id":"01M5JPS4R22CH3E97XY9E0KHWA","status":"investigating","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS4ZCVTW8X843Z7YZHRXR","name":"Engine is not receiving events from GitHub","status":"resolved","created_at":"2026-10-22T21:02:57Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2022-09-01T08:39:54Z","impact":"critical","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS4ZCJPF2C9AYB5VYVEA7","body":"This incident has been resolved.","created_at":"2026-10-22T21:02:57Z","display_at":"2022-09-01T08:39:54Z","incident_id":"01M5JPS4ZCVTW8X843Z7YZHRXR","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS4ZCQXEE74E07F1P4D9Z","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-10-22T21:02:57Z","display_at":"2022-09-01T08:26:11Z","incident_id":"01M5JPS4ZCVTW8X843Z7YZHRXR","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS4ZC2KJC9XNYEXVRA1FK","body":"We are continuing to work on a fix for this issue.","created_at":"2026-10-22T21:02:57Z","display_at":"2022-09-01T08:13:21Z","incident_id":"01M5JPS4ZCVTW8X843Z7YZHRXR","status":"identified","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS4ZCH1M39F9ANY8YQWKY","body":"We've identified why the issue has happened, and we're in the process of fixing it.","created_at":"2026-10-22T21:02:57Z","display_at":"2022-09-01T08:09:51Z","incident_id":"01M5JPS4ZCVTW8X843Z7YZHRXR","status":"identified","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS58TQ2K1S7YJJEJ76MV2","name":"Dashboard fresh login issue","status":"resolved","created_at":"2026-10-22T21:02:57Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2022-07-05T14:58:47Z","impact":"minor","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS58T4GNYH2S12M5J23RV","body":"The impact from the issues are handled and everything now works as usual.","created_at":"2026-10-22T21:02:57Z","display_at":"2022-07-05T14:58:47Z","incident_id":"01M5JPS58TQ2K1S7YJJEJ76MV2","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS58TVHE6Q7VE1YEX85QX","body":"We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.","created_at":"2026-10-22T21:02:57Z","display_at":"2022-07-05T13:45:38Z","incident_id":"01M5JPS58TQ2K1S7YJJEJ76MV2","status":"identified","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS6DYJ7H4GSA4D47V90JD","name":"Engine may have some difficulty to create merge-queue pull request","status":"resolved","created_at":"2026-10-22T21:02:58Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2022-04-10T07:49:21Z","impact":"major","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS6DY03NP302TCEBK3WXE","body":"We wrote an blog post about this incident: \u003chttps://blog.mergify.com/handling-unexpected-third-part-change/\u003e","created_at":"2026-10-22T21:02:58Z","display_at":"2022-04-28T17:08:00Z","incident_id":"01M5JPS6DYJ7H4GSA4D47V90JD","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS6DYVHBQRQR8RD2V28DC","body":"The issue has been solved.","created_at":"2026-10-22T21:02:58Z","display_at":"2022-04-10T07:49:21Z","incident_id":"01M5JPS6DYJ7H4GSA4D47V90JD","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS6DYE8A877WHDKSWBMAN","body":"We've released a workaround for the issue. We're waiting to see if it has worked.","created_at":"2026-10-22T21:02:58Z","display_at":"2022-04-10T07:05:12Z","incident_id":"01M5JPS6DYJ7H4GSA4D47V90JD","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS6DYK5HDXM4BJSG548XE","body":"We've spotted that something has gone wrong. GitHub does not always delete merge-queue pull request when its branch is deleted. This has been escalated to GitHub. We're currently working on a workaround, and will provide an update soon.","created_at":"2026-10-22T21:02:58Z","display_at":"2022-04-09T06:48:38Z","incident_id":"01M5JPS6DYJ7H4GSA4D47V90JD","status":"identified","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS5ZNSKGY3X1392HECMTW","name":"Dashboard logging issue","status":"resolved","created_at":"2026-10-22T21:02:58Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2022-04-28T17:04:28Z","impact":"major","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS5ZNQBRZPWFCBCVJ3QW1","body":"The impact from the issue is over.","created_at":"2026-10-22T21:02:58Z","display_at":"2022-04-28T17:04:28Z","incident_id":"01M5JPS5ZNSKGY3X1392HECMTW","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS5ZN8JW0QNSE8JQ40GG3","body":"Users that do not have an opened session in Mergify's dashboard are unable to log in.","created_at":"2026-10-22T21:02:58Z","display_at":"2022-04-28T15:59:14Z","incident_id":"01M5JPS5ZNSKGY3X1392HECMTW","status":"investigating","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS6QE8EC5E309RG67Z6V0","name":"Dashboard is down","status":"resolved","created_at":"2026-10-22T21:02:58Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2022-03-11T14:00:33Z","impact":"none","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS6QEXNXZRRYDN6Z8S68S","body":"This incident has been resolved.","created_at":"2026-10-22T21:02:58Z","display_at":"2022-03-11T14:00:33Z","incident_id":"01M5JPS6QE8EC5E309RG67Z6V0","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS6QEE6XZXW878BM1W226","body":"Fix has been implemented, we're monitoring.","created_at":"2026-10-22T21:02:58Z","display_at":"2022-03-11T11:03:31Z","incident_id":"01M5JPS6QE8EC5E309RG67Z6V0","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS6QEMQKPV4V26DMZFNRZ","body":"We've spotted that something has gone wrong with the dashboard. We're currently investigating the issue, and will provide an update soon.","created_at":"2026-10-22T21:02:58Z","display_at":"2022-03-11T10:58:57Z","incident_id":"01M5JPS6QE8EC5E309RG67Z6V0","status":"identified","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS6Y45R8KKGTARSZD6A2D","name":"Engine and Dashboard connectivity issues","status":"resolved","created_at":"2026-10-22T21:02:59Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2022-02-24T18:22:37Z","impact":"major","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS6Y4S9JTR5FD6WV9HXMJ","body":"This incident has been resolved.","created_at":"2026-10-22T21:02:59Z","display_at":"2022-02-24T18:22:37Z","incident_id":"01M5JPS6Y45R8KKGTARSZD6A2D","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS6Y4PFETE92ACX564S43","body":"We are continuing to monitor for any further issues.","created_at":"2026-10-22T21:02:59Z","display_at":"2022-02-24T17:23:44Z","incident_id":"01M5JPS6Y45R8KKGTARSZD6A2D","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS6Y4P50EDE4XGZ2FMBFV","body":"Our hosting provider has identified the issue and its network routing is recovering.","created_at":"2026-10-22T21:02:59Z","display_at":"2022-02-24T17:20:50Z","incident_id":"01M5JPS6Y45R8KKGTARSZD6A2D","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS6Y4M3YXTMSGBMXWAYD0","body":"Our hosting provider has some connectivity issues.","created_at":"2026-10-22T21:02:59Z","display_at":"2022-02-24T16:58:41Z","incident_id":"01M5JPS6Y45R8KKGTARSZD6A2D","status":"investigating","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS7HCYD2S65KNSRBXMX9D","name":"Engine Down","status":"resolved","created_at":"2026-10-22T21:02:59Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2021-11-19T08:24:59Z","impact":"critical","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS7HC479ACYKC5H2HZ2EA","body":"**19th November @ 1:00 UTC**\n\n• We start receiving more than 5000 events/minute, while our max rate is usually around 1000 events/minute.\n\n**19th November @ 3:00 UTC**\n\n• The high load of incoming events continued our Redis database got full as it has been sized for only 3000 events/minute.\n\n• Events processing got stuck, and some processes started to crash.\n\n**19th November @ 6:00 UTC**\n\n• The engineering team is notified and investigates the issue and remediation solution.\n\n• The Redis Database gets replicated for further investigation.\n\n• We increased the Redis database size to be able to absorb up to 6000 events/minute.\n\n• The engine starts reprocessing events.\n\n**19th November @ 6:10 UTC**\n\n• The abusing user has been identified and flagged. Its Mergify installation has been suspended. Its account was generating 100 commit/s on a repository triggering associated CIs. The abusing repository also has been suspended/deleted on the GitHub side.\n\n• The engine has automatically dropped all its events and does not receive events from it anymore.","created_at":"2026-10-22T21:02:59Z","display_at":"2021-11-19T12:16:52Z","incident_id":"01M5JPS7HCYD2S65KNSRBXMX9D","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS7HCP3JRS4FK3JE2K611","body":"Everything is back to normal.","created_at":"2026-10-22T21:02:59Z","display_at":"2021-11-19T08:24:59Z","incident_id":"01M5JPS7HCYD2S65KNSRBXMX9D","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS7HC6JBS7Q8TPF3FJZVX","body":"We are continuing to work on a fix for this issue.","created_at":"2026-10-22T21:02:59Z","display_at":"2021-11-19T07:11:40Z","incident_id":"01M5JPS7HCYD2S65KNSRBXMX9D","status":"identified","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS7HC02R9YNPXATR02RX5","body":"We're implementing long term fixes.","created_at":"2026-10-22T21:02:59Z","display_at":"2021-11-19T07:00:55Z","incident_id":"01M5JPS7HCYD2S65KNSRBXMX9D","status":"identified","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS7HCPVX6K06349J6J4B4","body":"We have fixed the underlying issue and restored the service. We are now monitoring the platform and planning long term action to have this incident not happen again.","created_at":"2026-10-22T21:02:59Z","display_at":"2021-11-19T06:42:10Z","incident_id":"01M5JPS7HCYD2S65KNSRBXMX9D","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS7HCWTNTRE334YPA6V9M","body":"The Mergify engine is unable to process most events received.","created_at":"2026-10-22T21:02:59Z","display_at":"2021-11-19T02:29:44Z","incident_id":"01M5JPS7HCYD2S65KNSRBXMX9D","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS7XQ81M36PHAXPTYCTAW","name":"Events processing engine not functioning","status":"resolved","created_at":"2026-10-22T21:03:00Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2021-11-03T15:44:56Z","impact":"critical","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS7XQACQABKBSGZRM4ED8","body":"The incident has been resolved.","created_at":"2026-10-22T21:03:00Z","display_at":"2021-11-03T15:44:56Z","incident_id":"01M5JPS7XQ81M36PHAXPTYCTAW","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS7XQS4F2C6FQGA7V1RTW","body":"A fix has been implemented and we are monitoring the service.","created_at":"2026-10-22T21:03:00Z","display_at":"2021-11-03T15:40:40Z","incident_id":"01M5JPS7XQ81M36PHAXPTYCTAW","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS7XQMDFSWV2N94FNBHSA","body":"We identified an issue with our GitHub event processing engine which is currently down. We're looking into restoring the service.","created_at":"2026-10-22T21:03:00Z","display_at":"2021-11-03T15:20:13Z","incident_id":"01M5JPS7XQ81M36PHAXPTYCTAW","status":"identified","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS8GE88EBKFRHQR6AZ9J3","name":"Engine non-processing events","status":"resolved","created_at":"2026-10-22T21:03:00Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2021-05-27T17:29:55Z","impact":"none","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS8GE2MJCCNRDHB01BFP5","body":"Incident has been resolved by our hosting provider Heroku. https://status.heroku.com/incidents/2285","created_at":"2026-10-22T21:03:00Z","display_at":"2021-05-27T17:29:55Z","incident_id":"01M5JPS8GE88EBKFRHQR6AZ9J3","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS8GECSM3590NTCQ0HKPP","body":"Our engine has been shutdown by our hosting provider for 20 minutes before being restarted. They have a ongoing incident that has been resolved and is monitored.","created_at":"2026-10-22T21:03:00Z","display_at":"2021-05-27T17:09:04Z","incident_id":"01M5JPS8GE88EBKFRHQR6AZ9J3","status":"monitoring","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS8NASX1VBQ84F07NMG0Y","name":"Engine down","status":"resolved","created_at":"2026-10-22T21:03:00Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2021-03-25T09:02:24Z","impact":"critical","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS8NACQG3P2GY9TGG17SE","body":"We've fixed the issue and the engine is back online.","created_at":"2026-10-22T21:03:00Z","display_at":"2021-03-25T09:02:24Z","incident_id":"01M5JPS8NASX1VBQ84F07NMG0Y","status":"resolved","updated_at":"2026-10-23T10:08:39Z"},{"id":"01M5JPS8NASCQB3JZ0XZEGWR1S","body":"We have identified an issue with our event processing engine and are working on it.","created_at":"2026-10-22T21:03:00Z","display_at":"2021-03-25T08:45:17Z","incident_id":"01M5JPS8NASX1VBQ84F07NMG0Y","status":"identified","updated_at":"2026-10-23T10:08:39Z"}]},{"id":"01M5JPS8TZJPGT7EDHJPZTPFR9","name":"Engine down","status":"resolved","created_at":"2026-10-22T21:03:00Z","updated_at":"2026-10-23T10:08:39Z","resolved_at":"2021-02-02T15:00:00Z","impact":"none","page_id":"01M5JPRPH235K05MEDRB375JGK","incident_updates":[{"id":"01M5JPS8TZ4YF6G741BZW4V4FQ","body":"We had an issue with Heroku not restarting correctly one of our process. We manually restarted the process and the backlog have been resorbed.","created_at":"2026-10-22T21:03:00Z","display_at":"2021-02-02T15:00:00Z","incident_id":"01M5JPS8TZJPGT7EDHJPZTPFR9","status":"resolved","updated_at":"2026-10-23T10:08:39Z"}]}]}